Shipping & Returns
All orders are processed and ship within 1-2 business days. All items are shipped with USPS and UPS depending on the weight of the items in the order.
- FREE Standard Shipping Estimated delivery 3 - 5 business days.)
- USPS Express Mail (Cost will be quoted at checkout. Estimated delivery 1 - 2 business days.)
- UPS 2 Day (Cost will be quoted at checkout. Estimated delivery 2 business days.)
- UPS Overnight (Cost will be quoted at checkout. Estimated delivery 1 business day.)
* PLEASE NOTE: Our daily shipping cutoff time is 12:00 PM EST. If you order after 12:00 PM EST, your order may be shipped the following business day. Estimated delivery time frames are based on business days and do not include weekends. Please choose your shipping method carefully during checkout to ensure that your order arrives by the date you need it. CloudNine will choose the shipping method for shipments that qualify for free shipping.
We ship worldwide. Estimated international shipping time is 7-21 business days. As you proceed through checkout, it will give you an international shipping quote. If you don't like the shipping quote, you can cancel your order before your payment is processed. If you feel the quote is extremely high, please contact us and we will be glad to assist.
Our goal is to help you and your family live happier, healthier lives – and that includes ensuring you’re completely satisfied with your purchase.
If you are of not satisfied with products performance you can return it for a full refund minus your shipping and also a 20% restocking fee within 7 days of receiving it.
If the item you received was incorrect, does not function properly or was damage during shipping, we will replace or credit back your account.
Please contact us to start the return process. Please allow up to 48 business hours for the return to be processed.